Testimonials

In times when we tend to expect service levels based on our last six star service whether that be an airline trip or restaurant meal, I can say that Karen and her team are an absolute credit to your company.
Possibly as a result of an owner’s reluctance to spend money, there were quite a few issues that needed to be resolved in this apartment, such as non-working lights, faulty switches, irreparable dishwasher, and so on, all of which occurred since the start of our lease;(might be my turn in the karmic cycle)!
Not once was there any hesitation or stumble on Karen and her team’s part in addressing all these issues and I really felt, as did my wife Rosalind that recognising her commitment to excellence is to be highly commended, as we do understand that we are one of many people within your system that Karen would have to deal with on a daily basis.
Well done Karen and Maddison

Service

I've had the absolute pleasure of having Jennifer Grossemy as my property manager for the past 6+ years. She is without doubt the best property manager I have dealt with - super responsive, friendly, caring and always on top of her game. Thanks Jennifer! Andre and the sales team also wonderful people and lovely to deal with. Do come visit us in London!
Leo Falcone - Bronte

Courtney and Steve have been exceptional in helping me purchase my first home. I felt completely at ease knowing that they would give me their honest opinion and guide me through the process. I wouldn’t hesitate to get Courtney and Steve to sell my house.
Saatchi

I'd like to express my gratitude and appreciation to your staff member and property manager Karen Chen and felt it was important to forward you my thoughts.
I've been a tenant here for 11 years now and have constantly had struggles with major repairs getting done and completed in a timely manner. I've always had property managers who have been helpful and lovely to deal with but I'd really like to point out that Karen's kind manner, patience and fairness in the most frustrating of times is just remarkable.
I'm a single mother of 3 young boys, working full time working and studying part time, so at times I only get to send emails in the evenings or weekends and I'm constantly surprised at how on the ball Karen is and before I know it she has emailed a reply and even chasing the landlord on the weekend out of her working hours.

Karen is truly remarkable and I am so grateful and thankful for her constant kindness, patience, fairness and all her amazing efforts to always be of assistance where nothing is ever too hard or out of her way!!

When life is stressful enough it's heartwarming to know you have people like Karen, that are there to assist and never let you feel that anything is ever to difficult to help with.

You're incredibly lucky to have such a person representing your company.

Dorit Mizrahi - Bellevue Hill

In times when we tend to expect service levels based on our last six star service whether that be an airline trip or restaurant meal, I can say that Karen and her team are an absolute credit to your company.
Possibly as a result of an owner’s reluctance to spend money, there were quite a few issues that needed to be resolved in this apartment, such as non-working lights, faulty switches, irreparable dishwasher, and so on, all of which occurred since the start of our lease;(might be my turn in the karmic cycle)!
Not once was there any hesitation or stumble on Karen and her team’s part in addressing all these issues and I really felt, as did my wife Rosalind that recognising her commitment to excellence is to be highly commended, as we do understand that we are one of many people within your system that Karen would have to deal with on a daily basis.
Well done Karen and Maddison

Service

On behalf of all of us, I just want to say a huge thank you for being an amazing property manager.
From day one, you have been absolutely invaluable. We've greatly appreciated your extremely prompt responses, and all the maintenance work you've executed when it was necessary.
Living here has been an absolute pleasure, largely in part because of your help.
Rob Montesclaros - Woollahra

We recently moved out of Wills Ave in Bronte. For the two years we lived there Karen was our agent and point of reference. Not only was she dedicated to her job, she went above and beyond to make sure any problems we had were fixed asap, with as little disturbance to us as possible. She always called me back the day I called and nothing was a problem she couldn’t handle. I have been renting on and off for 20 years and I have can honestly say she is the best agent I have ever had. Give her a promotion, give her a raise, but whatever you do don’t lose her. What an asset to your business.
Kareena Hodgson - Bronte

I am so happy you help me find good tenant and in such an efficient way. Saying thank you with words is not enough, I don't know how to express my thanks to you, I just feel so lucky to have you manage my property. You are the best property manager I ever met, best ever!
Rachel – Bondi Junction

Everything is great with the apartment, it's been the best year, and looking forward to hopefully signing up for another year moving forward.

Really enjoyed having the R&W team managing the apartment, you guys have been the best agents I've rented through.

Paul Kingston - North Bondi

Having the experience & opportunity to have worked with different real estate professionals in different parts of the world, I am particularly impressed with Jennifer with her positive attitude and most importantly giving honest opinion of her assessment of the market. This is of vital importance to landlords based outside of Australia as they need a peaceful mind knowing that their investment is getting the optimal return they deserve !!
Eugene Chan

Everything is great with the apartment, it's been the best year, and looking forward to hopefully signing up for another year moving forward.

Really enjoyed having the R&W team managing the apartment, you guys have been the best agents I've rented through.

Paul Kingston - North Bondi

My partner and I relocated from Brisbane to Sydney and could not be more impressed with the service we received from Jennifer at R&W. From the initial application process through to any ongoing questions on our rental, Jennifer and her team at R&W BJ put us at ease and were incredibly prompt, efficient and friendly. After dealing with a number of other agencies, I can say from my experience that Jennifer is head and shoulders above the rest. While other agencies often make you feel that renters are at the bottom of the priority list, Jennifer was always available for calls or emails and always happy to assist! Laura and I would go out of my way to recommend Jennifer to prospective buyers and renters alike!
Brendan – Bondi Junction

Dear Jennifer - I just wanted to say a quick thank you to yourself and Spencer, your effort and care have made a huge, difficult task of relocating to a new city (that we know very little about) so simple and easy, it really means a lot to me and Fiona. Thank you!
Levi & Fiona – Melbourne

Dear Jennifer, On behalf of Frances, John & myself, I am writing to thank you for all the help and support you gave us during the sale of our property in Bondi Junction.
Even more importantly, is the hard work you have done looking after the property for us. When you don’t live in the same city, to have an agent you know you can trust, who is highly competent at their job and knows their craft is rare. I own a property here in Canberra and believe me, you would have to be one of the best real estate managers I have met. The company makes no different – the individual does.
Over the years you have dealt with any problems in a timely & competent manner & kept us informed. If I have had any questions, they were answered promptly.
Thank you for your invaluable help over the years, you are one in a million & we have been fortunate to have you as an agent we can trust.
Wishing you all the best in the future, Anne Toole
Anne Toole - Bondi Junction

Just wanted to say a huge thank you to Jennifer. So efficient and always got back to me straight away. I would 100% recommend working with her and this agency. They keep you informed and work around you. I came and saw the property and made an offer and had it accepted in one day, I haven't met any other agency like this. Thank you for such a good prompt service we will definitely be using you again.
Charlotte Smart – Bondi Junction

I have had the pleasure of knowing jenifer the past couple of years through my rental in Bondi. Jenifer has always been very professional in our dealings, very easy to get along with & always getting back to me promptly. Nothing is ever too difficult for her. Jenifer is a fantastic property manager who exceeds all expectations.
Grant Logan - Bondi

I have had many years experience with real estate agents on both sides of the fence so to speak having been in business on the Gold Coast since 1970. In that time I was a practicing Chartered Accountant and you can imagine the exposure this gave me to many real estate people and later in other businesses we had exposure as owners. My experience with your Company in the first instance as a prospective (and then ultimate purchaser) and then as an owner has been outstanding. You conduct a most professional operation and we have not had one instance of being dissatisfied. Your communications have been superb. We cannot find anything to be unhappy about. There is no doubt that if the occasion arises we would not hesitate to engage your services.
G Moses – Bondi Junction

Hi Andre and Jennifer
Thank you for your personal and professional approach to the proposed sale of our unit.
The ease at which you changed gears and organised your teams when we decided to renovate and rent, is a constant pleasure to remember.
Having built/renovated our house and another unit we own on the northern beaches, it was great to witness the quick and cost effective completion of the Cook Road unit.
The bright facelift was then promptly leased at a time when other properties in your care were damaged by storms, a busy time.
What a top team Andre and Jennifer are, efficiently managing painters, repairers, electricians, kitchen design / installation, plumbing, carpet and floor laying.
The viewing of samples at your office made the best choices easy.
Wonderful!

Jeff and Jean - Newport

Thank you for getting such a quick result with this new let. That's the shortest vacancy (and with a rental increase I didn't have to push for) achieved in the 13 years I've been with R & W and I am very grateful to you personally for giving my apartment priority and letting me know I could increase the rent.
Jennifer Routley – London

Hi Andre and Jennifer
Thank you for your personal and professional approach to the proposed sale of our unit.
The ease at which you changed gears and organised your teams when we decided to renovate and rent, is a constant pleasure to remember.
Having built/renovated our house and another unit we own on the northern beaches, it was great to witness the quick and cost effective completion of the Cook Road unit.
The bright facelift was then promptly leased at a time when other properties in your care were damaged by storms, a busy time.
What a top team Andre and Jennifer are, efficiently managing painters, repairers, electricians, kitchen design / installation, plumbing, carpet and floor laying.
The viewing of samples at your office made the best choices easy.
Wonderful!
Jeff and Jean - Newport

Dasha Goldman won us over from day one. She impressed us as honest, knowledgeable, efficient, and focussed on both the nitty gritty details and the big picture, achieving a superb outcome. Dasha advised a successful strategy which we adopted with confidence, and she relentlessly but charmingly managed to exceed our expectations in a challenging market. Dasha is a hard worker, always on the ball, and she maintained very regular communication by email and phone throughout the sales campaign.We would have no hesitation in strongly recommending Dasha and her team. They certainly went the extra mile for us.

Tony Krouk - Bellevue Hill

Hi Andre, Just want to let you know what a fantastic property manager you have with Renee - I’ve got about 20 staff of my own and she is a gem to work with!
Steven Waldberg - Managing Director

Thank you Jennifer for your help and professionalism in attending to the renovations of my cousin's rental property. You have always been timely getting back to me regarding any issues that may have occurred during this process. Thank you also for managing my cousin's investment property for many years, he always spoke highly of you.

Bill Morrison

Richardson and Wrench Bondi Junction have managed our property in Bondi Beach for almost 20 years, having bought it from them originally as an owner occupied residence and later converting it to an investment property. Their service has always been top class and our tenants have been exceptional. We recently decided to renovate our property and Andre Frack and his team managed the entire process for us - efficiently, cost-effectively and with a faultless level of communication and professional advice aimed at increasing our rental return. Given we are expatriates, we found this process essential and ultimately invaluable. The end result culminated in a project that ran on time, under budget and with a significant rental increase above market value. I can't recommend Andre and the team at Richardson and Wrench highly enough.
Gina Johnson Editorial Director – Dubai

I am so happy in this Francis street space !!
This is truly a gift and thank you once again for looking after me !!
I will do the condition report this Friday and drop it into the office by Monday

Helen Phillips-Vass - Bondi

I have known Jennifer Grossemy for the last 4 years where she and the team at Richardson and Wrench Bondi Junction have managed one of my investment properties also located in Bondi Junction. During this time I have found Jennifer in being very responsive, proactive in managing my property and also looking after the tenants where we all have a good outcome. Recently I invested into an additional property in Bondi Junction where Jennifer being proactive managed to have the new property leased within the first week upon listing. I highly recommend Jennifer Grossemy as a property manager as my personal rating is 10 from 10 for professionalism.


Chris Bouziannis – Earlwood

We've known and trusted Andre for many years, during which time he has successfully helped us to sell and manage several properties. Most recently, he was able to sell our family home in days (weeks ahead of the scheduled auction), achieving a great end result, all despite the fact we were living overseas at the time. He and his team are true professionals, with a deep understanding of the Sydney real-estate market. Andre takes hands-on approach to working closely with his clients to meet and exceed their needs.
Bryan & Noa Ries - Los Angeles

I would just like to take the time to personally compliment your office for the service provided by your Residential Sales & Property Manager Jennifer Grossemy. Having lived in the Surry Hills area for years I have dealt with many real-estate companies and agents however none have compared to the amazing service I have received from Jennifer. She is extremely helpful, professional and has proper knowledge of her industry. After having dealt with Jennifer I hope to only use Richardson & Wrench Bondi Junction in the future and will be sure to recommend to friends and family. With Jennifer’s efficiency, approachability and professionalism she really is an asset to your company and her work ethic should not go unnoticed.
Elizabeth Nowiczewski - Commonwealth Bank

Thank you for all the work you do. I really appreciate it.
Susan Andrews - Waverley

Jennifer & the property management team have managed our block of nine units in Randwick now for over 9 years and i have been with the company forever! In the time of her leadership, I have always felt that she has had our best interests in mind and the team really do go above and beyond for our needs. The team are very professional, efficient and incredibly reliable.

B. Economou - Randwick

Dasha has been the most comprehensive, hard working and enthusiastic real estate agent that I have ever encountered (and I have encountered quite a lot); I would, and have, recommended her to everyone.
7/3-5 Marathon Road, Darling Point - Elizabeth Willis

Dear Jennifer, I just wanted you to know firsthand from me personally that I think you are fabulous and I have never thought any less of you than fabulous and a great agent/landlord. You and your assistant have always been great to deal with when we have communicated. Thank you again for everything while I've been with Richardson and Wrench, you are a real credit to them and they would be lost without you.
S. Scott - Bronte

Many thanks we are so lucky to have you in charge of our Unit, don't leave.
Thanks again

Lesley Strange

Jennifer Grossemy has managed the tenancy of a block of units in Bondi for me and my fellow shareholders for a number of years. She has always been very competent, proactive and approachable and makes sure she does the job thoroughly and professionally. We have been very happy with her services and recently, when it seemed that someone else from Richardson and Wrench was going to take over her duties, we asked that she remain our managing agent.
We recommend her highly.

Georgia Knight - Bondi Beach

My wife and I would like to thank Jennifer for making our move to Sydney as easy and stress free as possible. Her professionalism was obvious from the moment we met her and remained throughout. Jennifer seemed to always be available for us morning or night if we had any questions. We will be forever thankful to Jennifer for finding our perfect place in Sydney and giving us a great start to life in Australia.
Sara & Jason Knight - Elizabeth Bay

Jen is an efficient and courteous property manager who follows through, is good with detail and defends her clients interests at all times. She is dedicated and efficient, as well as being great to deal with!
Bruce McWilliam - Commercial Director at Seven Network

I just wanted to say a big thank you again for all your help over the last few months! You've been so approachable and incredibly generous with your time and advice. Thank you again for being such a wonderful agent. I hope you find some fantastic new tenants to take over!

Niki & Caris - Waverley

Before contacting Jennifer I had the worst experiences trying to find a place to call home, I came alone from Mexico with no family or friends and with no idea of how this works. I met Jennifer and she was all clear with me, no hidden messages or costs, she gave me just the best experience I could have ever expected, in 3 days time I had everything arranged to start living in an awesome apartment, after 6 months living there I had to move but she made everything easy, Its been a pleasure to deal with you Jennifer, you made my arrival to this country very easy! Cheers, JVE
Jaime Velascoe - Bronte

Hi Jennifer, I would just like to thank you for your professionalism and assistance in looking after our son Harrison. After our first meeting with you when our son moved to Sydney both Karen and I felt confident that you would find an apartment to suit our requirements. You achieved that result within two days and made the process including the paper work so easy. When arriving in Sydney from another country and starting to look for accommodation,can be a daunting experience and quite difficult, however you made this task simple and enjoyable.
We would have no hesitation in recommending you and your company.
Kevin & Karen Reid - New Zealand

After living in Europe for over ten years and owning my own property, moving back to Australia, to a new city starting uni as a mature age student and needing to find rental accommodation…. it’s safe to say that I was a little nervous about the process going smoothly. I can honestly say that thanks to Jennifer and the R&W Team the move was actually a great experience. Jennifer is 110% the consummate professional, whilst also being completely personable and to be honest, an absolute pleasure to deal with. I would highly recommend Jennifer and R&W for any rental, or property purchasing needs. I know they’ll be who I’ll be contacting when I’m buying my new property here in Sydney next year. Thanks so much Jennifer and R&W for making my transition to Sydney so smooth. Warmest regards Jeff.


Jeff Wilson - Freshwater

Fantastic expertise, great advice throughout on sales strategy, accurate market assessment, honesty, integrity, no pressure and a high level of communication. Andre had great understanding, flexibility and sympathy regarding selling the family home of 45 years with my father undergoing the trauma of selling and moving to a nursing home. He clearly worked in our best interest from then outset, and achieved a fantastic sales result that we believe was maximised by following his advice regarding the pre-auction sale negotiation. Huge thanks on behalf of the entire family for the great result and hassle free process.
66A Bundarra Rd, Bellevue Hill - Nick Waring

Dear Andre, I am writing to thank you and Jennifer Grossemy, your Residential and Sales Manager, for the excellent care, which you have shown in managing my property of eight units at 214 Alison Road, Randwick. I have really appreciated the personal attention that I have experienced over the last few years in relation to so many different issues. In particular, I appreciated your investigating my property insurance package, and negotiating a new package that has resulted in a significant saving, as well as the efficient and thorough way you dealt with the damp problem which emerged last year. As you know, this property is a central element in my financial planning for my retirement this year. As such the attention that both of you have provided to this property is really important for my future well-being. I wanted to write to express my thanks. I hope that I shall enjoy many more years with R&W, Bondi Junction managing the property.
S.Rutland PhD, OAM

I am part owner of a property consisting of a block of four flats in Bondi that Jennifer Grossemy manages on our behalf. Jennifer has managed this property for us for a number of years in a highly professionally manner. We have been very pleased with the work she has done on our behalf. She has always kept us informed of any problems or issues and has dealt with them promptly and efficiently. Jennifer has a detailed knowledge of the rights and responsibilities of the tenants and landlord and has used this effectively on a number of occasions. She understands the needs and concerns of both parties and endeavours to work with the tenants and ourselves to ensure a positive outcome for both. We highly recommend her as a property agent.
A.Toole

Dear Andre & Jennifer, I wanted to pen you guys a quick note to express my appreciation for the excellent service that you and your firm provided to us from day 1 right through to our vacate day. From the very initial conversation, when we commenced our apartment search, after relocating from the United States, you were highly engaged, took the time to understand our situation and requirements and were incredibly responsive. You found an amazing home for us and made the whole leasing process extremely easy and smooth while paying great attention to detail. During our lease period whenever any issues arose you addressed them with urgency and absolute professionalism. You were always very available, very responsive and customer focused. It was a real pleasure to deal with both of you. I wish you continued success and would not hesitate to recommend you both as the first port of call for anyone interested in buying or leasing a fantastic property in Sydney.
Leo Makhlin - Managing Director, Enterprise Australia, Cisco Systems

I highly recommend the management and services of Jennifer Grossemy from Richardson & Wrench Bondi Junction. Having leased 2 properties managed by Jennifer at R&W I have found her to be a highly attentive agent. She returned all phone calls and emails the same day and kept me informed at all stages of leasing process. Jennifer is continuously friendly, attentive, organised and honest. I never have any hesitation in approaching her with repair requests, issues or concerns, and I can always trust that such matters would be resolved quickly and adequately. She truly makes the leasing & moving process a seamless transition.
Tara McGilligan

5th September 2015


Dasha recently sold our family home of thirty years achieving an outstanding result for us. In Dasha's hands a potentially stressful process not only ran extraordinarily smoothly but we had a few laughs along the way.
We were in good hands from start to finish. Dasha's experience, her conscientiousness and reliability was rock solid. Her advice at all times was realistic. In the often fraught world of real estate I unreservedly recommend Dasha Goldman as a standout for her integrity, professionalism and warmth.

Robin Barker- Author of Baby Love, The Mighty Toddler, Close To Home

Jennifer Grossemy was the significant factor in finding a suitable tenant for our home in Rose Bay. She was attentive to our needs, responded to every little query and executed the closing with a charm and gift, hard to find in the real estate business.
Ward Young, JP, MBE

Being a ex real-estate agent myself, and working in the property industry now for a decade. Your service and systems in place by R&W Bondi Junction are the most impressive, efficient and thorough that I have ever encountered in this industry. As a person you have been delightful and very professional to deal with and I hope to keep leasing places through you and R&W in the years to come.
Lincoln Godwin

I engaged Jennifer Grossemy, Richardson and Wrench, Bondi Junction to organise the lease of my apartment and Jennifer achieved a fantastic result. Jennifer paid attention to the detail, kept me informed, managing the exit of the previous tenants and the installation of new tenants with confidence and skill. I was kept informed at all times and potentially adverse results were averted before they occurred due to Jennifer’s forward thinking. I have no hesitation in recommending Jennifer.
Martin Glass

Thanks so much for your support during the sale of mum’s flat on Bondi Rd. With the passing of our father, there were so many changes and adjustments that we encountered. Mum’s decision to sell her flat after 20 years was one of these and a major adjustment for her. Your professionalism, advice on the property preparation and support during the whole process from start to end was much appreciated. We are so happy with the results achieved and smoothness of the sale.
Michael Gestetner - 2/54-64 Bondi Road, Bondi

Dasha has achieved three outstanding results for me, not always in easy circumstances, especially in the current slow market. I will certainly choose Dasha again if the occasion presents that I require the service of a real estate agent. Accordingly, I commend Dasha Goldman and I hope that this will persuade others to avail her of her expertise.
David Libter - 23/54-64 Bondi Road, Bondi Junction

Dasha was very professional with, both, myself as the vendor and with all of the prospective buyers. She managed my expectations without being pushy or aggressive. She was always a pleasure to deal with and I have recommended her to a number of people as the agent to use. When I have another property to sell I will be asking her if she will represent me.
Barry Glick - 126 Gale Road, Maroubra

Right from the start you demonstrated absolute professionalism and attention to detail. It was very reassuring to hear your friendly voices every week, twice a week and and to receive inspection results and realistic, honest progress reports. Considering the time of year and the present lull in the property market, we were ecstatic with the result on our little unit of $35,000 over the set reserve. We will not hesitate in recommending you and your sales team to others, and we look forward to doing business with you in the future.


Saffron Taylor

Your organization and that of your company, Richardson & Wrench, is to be congratulated for the meticulous manner in which you dealt with the sale in order to secure and finally conclude a successful transaction. Thank you once again. As always I would be happy to recommend your work to others, while being happy to seek your assistance when considering future property transactions.
Geoffrey Bretnall - 28 Rickard Avenue, Bondi

When it came time to sell, Andre provided us with sound strategic advice and we were very happy with the way he handled the sale. While my experience with Andre has been that he acts with the utmost professionalism at all times. It is his integrity in particular that has ensured my desire to work with him again in the future.
Stuart Black - 66 Simpson Street