In times when we tend to expect service levels based on our last six star service whether that be an airline trip or restaurant meal, I can say that Karen and her team are an absolute credit to your company.
Possibly as a result of an owner’s reluctance to spend money, there were quite a few issues that needed to be resolved in this apartment, such as non-working lights, faulty switches, irreparable dishwasher, and so on, all of which occurred since the start of our lease;(might be my turn in the karmic cycle)!
Not once was there any hesitation or stumble on Karen and her team’s part in addressing all these issues and I really felt, as did my wife Rosalind that recognising her commitment to excellence is to be highly commended, as we do understand that we are one of many people within your system that Karen would have to deal with on a daily basis.
Well done Karen and Maddison
I'd like to express my gratitude and appreciation to your staff member and property manager Karen Chen and felt it was important to forward you my thoughts.
I've been a tenant here for 11 years now and have constantly had struggles with major repairs getting done and completed in a timely manner. I've always had property managers who have been helpful and lovely to deal with but I'd really like to point out that Karen's kind manner, patience and fairness in the most frustrating of times is just remarkable.
I'm a single mother of 3 young boys, working full time working and studying part time, so at times I only get to send emails in the evenings or weekends and I'm constantly surprised at how on the ball Karen is and before I know it she has emailed a reply and even chasing the landlord on the weekend out of her working hours.
Karen is truly remarkable and I am so grateful and thankful for her constant kindness, patience, fairness and all her amazing efforts to always be of assistance where nothing is ever too hard or out of her way!!
When life is stressful enough it's heartwarming to know you have people like Karen, that are there to assist and never let you feel that anything is ever to difficult to help with.
You're incredibly lucky to have such a person representing your company.
Dorit Mizrahi - Bellevue Hill
We recently moved out of Wills Ave in Bronte. For the two years we lived there Karen was our agent and point of reference. Not only was she dedicated to her job, she went above and beyond to make sure any problems we had were fixed asap, with as little disturbance to us as possible. She always called me back the day I called and nothing was a problem she couldn’t handle. I have been renting on and off for 20 years and I have can honestly say she is the best agent I have ever had. Give her a promotion, give her a raise, but whatever you do don’t lose her. What an asset to your business.
Kareena Hodgson - Bronte